Last updated: 24/05/18
Here at Airport Transfers, your privacy is important and we are committed to doing everything we can to
protect any personal data that you give to us. Please continue reading this Privacy Notice to understand
how we use and protect your personal data. Please also read our separate Cookie Statement, which explains
what we do with your personal data after reading this notice, feel free to contact us using the contact
details provided below.
This Privacy Notice covers all platforms through which we offer travel-related services, this includes
our Website and where you interact with us on social media such as Facebook (in which case you should also
refer to those social media sites' privacy notices).
The data controller of the personal data referred to in this Privacy Notice is Sunshine.co.uk Limited
(trading as Bonvoyage.uk), a limited liability company registered at Park Square, Bird Hall Lane, Stockport,
Cheshire SK3 0XN and with registered company number 5954656.
All references in this Privacy Notice: to our "Website" refer to the website at
www.airporttransfers.co.uk, to "we", "us" and "our" refer to Bonvoyage.uk, a
trading name of Sunshine.co.uk Limited; and to "you" and "your" are to you, the user.
What kind of personal data do we collect?
Personal data you give to us
When you book a transfer with us, you will be required to provide us with certain information, including your
name, address, e-mail address and phone number and payment information.
As explained above, if you fill in a booking form but don’t actually complete the booking, we may
use your information (which we will have collected using cookies) to check in with you as to whether you
need any assistance and whether you would like to complete your booking. For more information about how
we do this (and how to prevent this if you wish to do so), please see our Cookie Statement at
If you get in touch with our customer service team, whether by phone, e-mail or otherwise, you will
be asked to provide us with information. This is likely to include your name, address, e-mail address
and phone number.
There are also other instances when you’ll provide us with information, for example if you sign
up for alerts and/or updates, register to use our Website, enter one of our competitions or complete
Personal data you give to us about others
If you are travelling with others or booking a tranfer for someone else, you will need to give
us personal data about them when making the booking, for example their name and age. It is your
responsibility to ensure that anyone who you have provided personal data about is aware and happy
that you have done so and is aware of how we use and process their information.
Personal data we collect automatically
When you visit our Website, even if you don’t make a booking, we will automatically collect
certain information such as your IP address, the date and time you accessed the Website, the hardware,
software or internet browser you use and information about your visit, including pages you viewed
and interaction information.
If you are using a mobile device, we may collect data that identifies your mobile device,
location details and any specific settings.
For more information, please see our Cookie Statement
Personal data that we receive from others
We may also receive information about you from your travel agent for the purpose of carrying out
a booking you have made with that agent. In that circumstance, we will only use your personal data
to carry out that booking unless we have your permission to do otherwise.
What do we do with your personal data?
Once we have collected the information about you, it will be used for the following purposes:
- Bookings. Put simply, we will use your personal data to provide to you the
services that we sell, which may include flights, hotels, transport, insurance and other ancillary
products. We need certain information about you, so we can fulfil our obligations contained in the
contract that you enter into with us when you make a booking.
- User Accounts: The information that you provide when you set up an account
on our website or app allows us to provide you with services including the ability to manage your
bookings, personal settings and access to special offers.
- To communicate with you in relation to your holiday: We will use the contact
information you have previously shared with us to communicate with you in relation to your holiday
and to provide you with information relevant to your holiday. For example, helpful information
about the destination to which you are travelling, security alerts, administrative messages about
your holiday and emails to remind you to fill in your Holiday Checklist.
- Customer Services: You are free to contact us about our services at any time,
whether this is a general query, a question about your booking or to report a problem on our website.
This can be done through the Manage Your Booking system on our Website or app, by telephone or via
social media. We will use the information that you have provided to help us answer any questions and
respond to your query (along with any future queries that you may have). If you contact us by
telephone, your call may be recorded for quality control and training purposes but we will always
ask for your consent before recording communications for these purposes.
- Marketing: Where you place an order with us and you have not opted out (or in
any other case, if you have opted in to receive marketing by e-mail or text message), we may contact
you by e-mail or text message with information about other goods and services that we offer that are
similar to those that you have already purchased or enquired about and we think may interest you based
on the information we hold about you. We may also use your contact details to contact you by phone or
post with details of products and services that we think may be of interest to you (unless you have
told us you don't want to receive these communications or you are registered with the Telephone
- Promotional Activities: If you participate in our promotions (such as surveys
or competitions) we will use the information you provide to administer these activities
- Improving our services: Sometimes we will use your data to help us improve the
quality and functionality of the services that we offer. This includes:
- analysing your recent visits to our website and app and how you move around different
sections of our website and app for analytics purposes to understand how people use our
website so that we can make it more intuitive.
- troubleshooting, data analysis, testing, research and for statistical and survey
purposes by us, all of which helps us to provide the best service that we can.
- in some circumstances we may send data about our website and app users in aggregate,
anonymised or pseudonymised form to third parties for them to provide these services to us
– this is explained in more detail under "When do we share your data with third parties?" below.
Legal basis for processing personal data
Our legal basis for collecting and using the personal data described above will depend on the
personal data concerned and the specific context in which we collect it.
However, we will normally collect personal data from you under the following legal bases:
- Performance of a contract: If we have obligations under a contract with you,
we will use your information to perform our obligations to you. For example, if you make an online
booking on our Website or app, we will use the information that you provide us with when making
the booking to complete and administer the reservations with the relevant third party suppliers.
- Consent: You will be asked to consent to us providing you with marketing
information and if you give us this consent, we will rely on this when contacting you with marketing
information by e-mail and text message (although please note that in limited circumstances we
are allowed to send marketing information to you without your consent). You can opt-out of
receiving marketing communications from us at anytime by contacting us using the details at the
end of this policy, by using the link at the bottom of each email that we send to you or by logging
in to your account and changing your contact preferences.
- Legitimate interests: We will use your information for our own legitimate
interests, for example, to provide you with the best suitable content on our Website or app, to
improve and promote our services and for our own administrative purposes including creating and
maintaining business records of our relationship with you.
- Legal requirement/vital interests: In some cases, we will have a legal obligation
to collect personal data from you (for example, for us to comply with tax laws which require us to
collect and retain records of products and services that we sell) or where we need the personal data
to protect your vital interests or those of another person (for example, if you are involved in an
emergency and we need to provide the details which we hold about you to the emergency services).
How and where will your data be processed?
Any information that we hold about you is stored on our secure servers and all payment transactions
are encrypted. Only authorised personnel are permitted to access personal data in the course of their work.
Whilst we do our best to protect your personal data, no information transferred over the internet can be
guaranteed to be completely secure and you provide your information at your own risk.
When your credit card details are required as part of the booking process we store the last 4 digits
and an authorisation token. In the case of some low cost airlines, we will use the payment details you
provide to purchase the flight seats on your behalf and will use the payment details you provide to do so.
The data that we collect from you may be transferred to, and stored at, a destination outside the
European Economic Area ("EEA"), including (in some instances) where we transfer your data to our suppliers
so that they can assist us with providing our services to you. Where your information is transferred outside
of the EEA, we will take steps to ensure that the information receives the same level of protection as if it
remained within the EEA, including by entering into data transfer agreements, using the EU Commission
approved Standard Contractual Clauses, or by relying on certification schemes such as the EU-US Privacy
Shield. You have the right to details of the mechanism under which your data is transferred outside of the
EEA – for this information, please contact us using the details set out under "How can you contact us?" below.
When do we share your data with third parties?
In certain circumstances we do share your personal data with parties outside of Sunshine.co.uk.
The third parties who we share your personal data with include:
- Our suppliers: If you make a booking with us, it is necessary for us to share
your reservation data with relevant third parties, such as hoteliers, airlines, insurers and
ground-handling agents, to complete your booking. This may include your name, contact details,
payment details, the names and ages of any guests travelling with you, along with any preferences
or special circumstances you told us about when you made your booking. If you contact us with a
query about your booking we may pass this on to our suppliers if they are better placed to help you.
- Our group companies: Your details may be shared with other companies in our
corporate group who process information for purposes that are described in this Privacy Notice for
analytical purposes or to support the services that we provide to you. To find out more about our
corporate group please visit
- Third party service providers: This includes anyone who provides services or
functions on our behalf, including credit card processing, business analytics, advertising, administration
of competitions and promotions, collection of customer feedback and customer service. We use these service
providers to process your data on our behalf, this may be to send our marketing material or to collate
information that can be analysed to improve our service. They have access to and may collect information
only as needed to perform their functions and are not permitted to share or use information for
any other purpose. Where we provide data to third party service providers for them to provide data
analysis or statistical services for us, we will only ever send them aggregated, anonymised or
- Payment Providers and other financial institutions: If you request a chargeback
for your booking, it may be necessary for us to share certain reservation details with the payment
service provider and the relevant financial institution so they can handle the chargeback. This may
include a copy of your booking confirmation or the IP address that was used to make your reservation.
- Any competent law enforcement body, regulator, government agency, court or other third
party: where we believe disclosure is necessary (i) as a matter of applicable law or regulation,
(ii) to exercise, establish or defend our legal rights (including to investigate any suspected
fraudulent or other criminal activity), or (iii) to protect your vital interests or those of any other person.
- Potential Buyer: (and its agents and advisers) in connection with any proposed
purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use
your personal data only for the purposes disclosed in this Privacy Notice.
- Any other person with your consent to the disclosure.
Any information that is collected from you directly by hotels or other suppliers or which you share
through social media platforms such as Facebook is not covered under this Privacy Notice and we would
urge to check their own privacy policies before handing over any of your personal data.
Retention of your personal data
When we have no ongoing legitimate business need to process your personal data (for example, to provide
products or services to you or to retain records to manage any claims which you or we may have in respect
of the products and services we provide to you), we will either delete or anonymise it or, if this is not
possible (for example, because your personal data has been stored in backup archives), then we will
securely store your personal data and isolate it from any further processing until deletion is possible.
What rights do you have in relation to your personal data?
You have the following rights in relation to the personal data that we hold about you:
- If you wish to access, correct, update or request deletion of your personal data,
you can do so at any time.
- You can object to processing of your personal data, ask us to restrict
processing of your personal data or request portability of your personal data.
- You have the right to opt-out of marketing communications we send you at any time.
You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails
we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then
please contact us.
- Similarly, if we have collected and process your personal data with your consent, then you can
withdraw your consent at any time. Withdrawing your consent will not affect the
lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing
of your personal data conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our
collection and use of your personal data. For more information, please contact your local data
protection authority. The Information Commissioner's Office is the data protection authority
for the UK.
If you would like to exercise any of your above rights please contact us using the contact
details provided under the “How can you contact us” heading below personal data. We respond to all
requests we receive from individuals wishing to exercise their data protection rights in accordance
with applicable data protection laws.
How do we treat personal data of children?
You are only allowed to book through our Website if you are over 18 years of age. We only process
information about children with the consent of the parents or legal guardians.
Changes to our Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or
business developments. When we update our Privacy Notice, we will take appropriate measures to
inform you, consistent with the significance of the changes we make. We will obtain your consent
to any material Privacy Notice changes if and where this is required by applicable data protection
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed
at the top of this Privacy Notice.
How can you contact us?
If you have any questions about this Privacy Notice or wish to exercise any of your data protection
rights, please contact our Data Protection Officer at:
Email: [email protected]
Post: Should be sent for the attention of the Data Protection Officer to Sunshine.co.uk Limited,
Park Square, Bird Hall Lane, Cheadle, Stockport, SK3 0XN.