Frequently Asked Questions

Please look at the questions below to see if your query has been answered, or alternatively search for an answer.

Payment Methods
  • Can I pay a deposit?

  • Bookings

    I have reserved a transfer using your site, how do I obtain my transfer vouchers?
    After you have reserved a transfer and you have received the confirmation email. Inside this you will find details on how to login. After you have logged in click on the Voucher button associated with your transfers. You will need a free PDF file viewer to be able to view and print your vouchers like Adobe Reader.

    I haven't received my confirmation email yet?
    Your confirmation email is sent immediately at time of booking. If you haven't received it there is a good chance it may have been wrongly identified as spam (especially hotmail addresses). Please check your junk or spam folder first before contacting us. If you haven't received your confirmation email, but can login into the members area, a receipt can be obtained from there.

    My holiday destination has changed, how do I change my booking?
    If you change resort or number of people in your party you must let us know in advance by using the customer help page. We will be able to quote you for the required change, then update your booking if necessary. You will then be required to login to the member area to download your new vouchers.

    First time visitors Terms and Conditions
    You can find our full terms and conditions here.

    Are you members of ABTA?
    Member of ABTAYes is a member of ABTA. Our ABTA number is P6623

    How do I know your site is secure?
    Ordering through AirportTransfers couldn't be safer. We have a secure certificate that encrypts all sensitive information during transport across the internet. This makes it impossible for people to read any of your details. There are logos provided on the ordering page just to remind and prove to you the site is secure.

    How do I order a transfer through your site?
    Ordering a transfer through the site is simple. Select your destination requirements from the search menu on the homepage, then click on Check Availability. The site will then search for the best details matching your criteria. If any are found, they will be listed on the page, along with the type of transfer, the price and a booking button. By clicking on 'Book > >' you will be taken to the start of the booking process.


    My flight times have changed, what do I need to do?
    Login to the members area using the details contained on your confirmation email. Once logged in, select 'Update Flight Times' from the affected booking. Please give us as much advance warning as possible.

    What happens if my flight is delayed?
    If your outbound flight is delayed you must contact your transfer provider, their contact details can be found on your transfer voucher with the "important information section". They will make all reasonable endeavours to accommodate your request for a later airport pick-up.


    Do I need to confirm my transfer with the local agent coming back?
    Full instructions that are accurate for your booking can be found on your voucher. However in most cases you must confirm with the local agent your pickup time for the journey back. Please ensure you leave in plenty of time to get you at the airport for atleast 2 to 3 hours before your flight.

    Travelling with wheelchairs
    In most destinations wheel chair adapted vehicles can be obtained for transfers. These are indicated in the search results specifically titled "Wheel Chair Adapted Transfer". Please only select this option to be guaranteed a suitable vehicle for your transfer to and from resort.

    What do I do when I arrive abroad?
    Full instructions specific to your booking can be found on your voucher. However, generally when you exit the plane, collect your luggage then make your way out of luggage reclaim. The local agent or transfer supplier specified on your voucher will be waiting at a desk or on foot. Approach the agent and tell them your surname, presenting them with your AirportTransfers voucher. The agent will then guide you to your form of transport.

    Payment Methods

    Can I pay a deposit?
    We currently only accept payment in full at the time of booking.

    What is 3DSecure?
    3D Secure is a new method that the banks have introduced to reduce fraud. By asking you to specifiy a password, that only you and the bank should know, the bank is ensuring that it's definitely you making the booking. The 2 common methods are Verified By Visa, and Mastercard Secure code.

    What methods of payment do you accept?
    We accept payment by debit/credit card. Visa, Mastercard, Switch, Maestro, AMEX, Solo, Electron, JCB and Delta.
    Paying by credit card will add a 2% surcharge onto your booking.


    Are prices per person or is that the total price?
    When you search for availability of a transfer, the prices you see are the TOTAL PRICE of your booking. We firmly believe that the price you see is the price you pay!

    Aren't your prices really cheap?
    We work very hard to bring you the cheapest prices we can on
    We don't pay for any advertising and rely on customers finding us through search engines or other holiday sites. This saves us having to inflate our prices to cover those costs.
    Tell your friends, family, neighbours and workmates! Help us spread the word!


    Do you supply baby & child car seats?
    Baby and Child car seats can be requested when booking a private transfer. They are subject to availability and there maybe a local charge. Child and Baby car seats are not available on Shuttle, Minibus or Speedy Transfers.

    Some destinations do not offer Baby or Child car seats at all, so please note the following:

    The EU directive 2003/20/EC states that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm. However there is an exemption for licensed taxis. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle. If you require a child seat for a child , we strongly recommend that you bring your own due to the variation in quality and availability across destinations. In some areas we can request local child seats on your behalf. If a child seat is provided by the transport company a charge will apply.

    What is a shuttle transfer?
    A shuttle transfer is usually a shared bus or coach, which sometimes entails waiting for other passengers and making stops at additional locations. Occasionally, the transfer will be collecting passengers from two or three flights. The waiting times will be kept to a minimal but shuttle transfers do take longer than private transfers, this is reflected in the price difference. All collection times are given as an approximate guideline and are not always accurate due to the nature of shuttle transfers and the delays the can be encountered.


    What if I have a problem with the site?
    If you have any problem with the site, or question you haven't found the answer for here, please use our contact help page. This can be found here.

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