GENERAL TERMS AND CONDITIONS
Please take time to read carefully the following terms and conditions for your own information and protection. It is your responsibility to ensure that you have read and understood the various terms associated with your contract before placing any bookings. By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time.
We act as agents for licensed tour operators. As travel and booking agents we act only as Agents for the Principals actually providing the relevant services and with whom your contract will be made. We shall not be liable for any act or default on the part of such a Principal or its agents or servants. All transfers shown are subject to availability.
1. Your Contract with Us
1.1 When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as the booking is confirmed on our computer system. This contract is made on the terms of these booking conditions, which are governed by English law, and the jurisdiction of the English Courts.
1.2 Airport Transfers acts at all times as a booking agent on behalf of the supplier(s) involved with your transfer booking. As a booking agent, the company's role is to ensure that all travel components/services booked correspond with what has been agreed with you at the time of booking. In the case of those components/services deviating from what has been agreed due to the supplier(s') inability to honour the contract, then Airport Transfers will open a communication dialogue between the relevant supplier(s) and the customer and will not be liable for any compensation claims. In this context, Airport Transfers cannot be held responsible for any changes imposed by the suppliers nor can be considered liable for any omissions/mistakes, unless the latter occur due to our negligence. Ultimately, the customer will enter into a trading relationship with Airport Transfers, which will be restricted solely to the above mentioned role of the company as a booking agent, as well as with the various suppliers involved who will have the responsibility to provide in full the services/products advertised at the time of booking.
1.3 Customers who agree to cancel any part of their booking should note that their contract with Airport Transfers and the supplier concerned will be terminated immediately. Immediate termination of the contract also applies where customers accept a refund, or part refund, at the time of cancellation.
2. Payments & Deposits
2.1 Full payment is due at the time of booking. Upon receipt of payment Airport Transfers will issue a booking confirmation by email, along with a printable 'Transfer Voucher' for your outward and return journey. We reserve the right to levy a percentage of the transaction value where payments are made by credit card. Your transaction will appear on your bank statement as sunshine.co.uk, of which Airport Transfers is a trading name.
3. Changes, Cancellations & Delays
3.1 Amendments or changes to your booking must be received in writing from the lead named passenger and the email address we have on the booking atleast 48 hours before departure. Charges may be levied by your chosen suppliers, for which you will be advised at the time of the amendment. In addition, Airport Transfers reserves the right to apply additional charges in the event of cancellations or amendments, as outlined in the table below. The later will have an immediate effect from the moment you place a booking through us. Please note that any changes or amendments advised to us less than 48 hours before departure may not be actioned by the supplier due to insufficient time to communicate the changes to their local supplier in resort. Any out-of-pocket travel expenses incurred as a result may need to be claimed through your Travel Insurance policy. Please note that any incorrect information on the documentation received from us, must be brought to the attention of the Administration Department of Airport Transfers, within seven days of the date of issue of the received documents. We will not accept responsibility if you neglect to check the validity of all the information provided after the time period specified above. Failure to draw the correct information to our attention will impose the following charges, in addition to the tour operator's terms and conditions.
As Airport Transfers act as booking agents for the individual elements of your holiday and as customers are required to agree to the Terms & Conditions of the relevant supplier at the time of booking, we are therefore not defined as the 'Principal' within ABTA's Code of Conduct, section 3.
3.2 If your outbound flight is delayed you must contact airporttransfers.co.uk on 0044 (1252) 813350 or the UK emergency number, if identified on your voucher, who will make all reasonable endeavours to accommodate your request for a later airport pick-up.
4.1 We recommend that all passengers are adequately insured before travelling abroad. The latter is usually a prerequisite for most tour operators, who reserve the right to deny travel when proof of insurance cannot be provided.
5. Travel Documents
5.1 Prior to travelling, customers must print out and ensure that they travel with their Transfer vouchers. The booking confirmation email is not the Transfer voucher. Vouchers contain important information therefore customers must take these with them on holiday.
6. Special Requirements
6.1 At the time of booking it is the customer's responsibility to advise us of any special requests such as child car seat or mobility requirements for transfers. Please note however, these cannot be guaranteed.
Child Seats - The EU directive 2003/20/EC states that children must use an appropriate child seat until they reach the age of 12 years or until they reach a height of 135 cm. However for licensed taxis there is an exemption. If no child seat is available, children of 3 years of age or over may travel as long as they wear an adult seat belt. Children under 3 years of age may be transported without a seat belt or safety harness as long as they travel in the rear of the vehicle.
Wheelchairs - Any passengers travelling with a wheelchair must advise us at the time of booking, this is to ensure that the correct vehicle is available to meet your specific requirements. We will need to be informed if wheelchairs are folding, manual or include a battery and/or motor. This policy also applies to scooters.
7. Customer Service
7.1 If you do not receive a booking confirmation email from us within 48 hours you must let us know by email as failure to do so may lead to missed emails about your booking which we cannot be held responsible for. It is your responsibility at all times to ensure that your email address remains active. If your email address changes, you must advise us immediately and similarly let us know if you do not receive our acknowledgment of your email address change within 48 hours.
7.2 We hope your travel arrangements run as smoothly as possible and that you will enjoy your holiday. However, if you have a complaint while you are in the resort, you must first report it immediately to the local representative of the supplier. If the problem cannot be resolved on the spot you should make a written complaint to the supplier's representative in the resort and report the matter in writing to Airport Transfers within 28 days of returning to the UK. Please note that you should allow 28 days so that all issues raised can be concluded and resolved.
7.3 If you incur any out of pocket expenses when in resort, you must obtain and keep any receipts detailing each cost. Failure to send in receipts as part of a complaint may waiver your right to claim back any monies owed.
8. Excess Luggage, Behaviour & Liability
8.1 If you are carrying any excess luggage such as more than 1 bag per person, surf boards, golf clubs, bicycles, but not limited to, or other oversized items, you will need to inform us when booking to ensure our suppliers can provide the correct vehicle. Should you fail to notify us, you will be liable for any additional costs incurred.
8.2 Our suppliers reserve the right to terminate the transfer if you or your party's behaviour or conduct is disruptive towards the driver or other passengers. Neither us or the suppliers will accept any liability for any extra costs incurred. Passengers are forbidden to consume alcoholic drinks on any transfer. Any costs incurred by you or your party due to damages on a transfer must be paid by your or your party at your destination and us or the supplier will not be liable for these costs.
8.3 As we are acting, only as a booking agent we have no liability for any of the transfer arrangements, and in particular no liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your use of the transfer services, must be brought against the operator of the transfer services and will be under the jurisdiction of the law of the country in which the transfer is being provided.
9.1 Please note on some occasions it may not be possible to operate a door to door service due to local restrictions such as pedestrian areas, road closures etc. Where these restrictions apply, drivers will drop and collect you from the nearest accessible point in which case you may be required to carry your luggage to the property from this point.
10. Force Majeure
10.1 We will not make compensation payments for any cancellation/changes caused as a result 'force majeure'. Force Majeure means any inability by us to perform our contractual obligations resulting from any cause or reason whatsoever beyond our reasonable control. This includes, but is not limited, to acts of war (whether war is declared or not), the threat of war, riots, civil disturbances, industrial disputes, terrorist activity, natural disasters, fire, inclement weather, technical problems to transport, airline failure, closure or disruption to airspace or airport.
11. Data Protection Policy
12. User Agreement governing the use of the Airport Transfers website
For further Government travel advice, please visit this website : http://www.fco.gov.uk/knowbeforeyougo