Using the search box on your right, please search the FAQ answers,or alternatively scroll down below to find your answer.

If you still cannot find your answer after searching here, please contact us by email here

Bookings
First time visitors
Flights
General
Payment Methods
Prices
Website

Bookings

After you have reserved a transfer and you have received the confirmation email. Inside this you will find details on how to login. After you have logged in click on the Voucher button associated with your transfers. You will need a free PDF file viewer to be able to view and print your vouchers.
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Your confirmation email is sent immediately at time of booking. If you haven't received it there is a good chance it may have been wrongly identified as spam (especially hotmail addresses). Please check your junk or spam folder first before contacting us. If you haven't received your confirmation email, but can login into the members area, a receipt can be obtained from there.
If you change resort or number of people in your party you must let us know in advance by using the customer help page. We will be able to quote you for the required change, then update your booking if necessary. You will then be required to login to the member area to download your new vouchers.

First time visitors

You can find our full terms and conditions here.
ABTA protected travel siteYes airporttransfers.co.uk is ABTA protected. Our ABTA number is K8637
Ordering through AirportTransfers couldn't be safer. We have a secure certificate that encrypts all sensitive information during transport across the internet. This makes it impossible for people to read any of your details. There are logos provided on the ordering page just to remind and prove to you the site is secure.
Ordering a transfer through the site is simple. Select your destination requirements from the search menu on the homepage, then click on Check Availability. The site will then search for the best details matching your criteria. If any are found, they will be listed on the page, along with the type of transfer, the price and a booking button. By clicking on 'Book > >' you will be taken to the start of the booking process.

Flights

Login to the members area using the details contained on your confirmation email. Once logged in, select 'Update Flight Times' from the affected booking. Please give us as much advance warning as possible.
As well as flight times, when you book you are also required to supply flight codes. Local agents abroad use these flight codes to check exactly when your flight will arrive. Hence the agent should know exactly when to expect you.

General

Full instructions that are accurate for your booking can be found on your voucher. However in most cases you must confirm with the local agent your pickup time for the journey back. Please ensure you leave in plenty of time to get you at the airport for atleast 2 to 3 hours before your flight.
In most destinations wheel chair adapted vehicles can be obtained for transfers. These are indicated in the search results specifically titled "Wheel Chair Adapted Transfer". Please only select this option to be guaranteed a suitable vehicle for your transfer to and from resort.
Full instructions specific to your booking can be found on your voucher. However, generally when you exit the plane, collect your luggage then make your way out of luggage reclaim. The local agent or transfer supplier specified on your voucher will be waiting at a desk or on foot. Approach the agent and tell them your surname, presenting them with your AirportTransfers voucher. The agent will then guide you to your form of transport.

Payment Methods

We currently only accept payment in full at the time of booking.
3D Secure is a new method that the banks have introduced to reduce fraud. By asking you to specifiy a password, that only you and the bank should know, the bank is ensuring that it's definitely you making the booking. The 2 common methods are Verified By Visa, and Mastercard Secure code.
We accept payment by debit/credit card. Visa, Mastercard, Switch, Maestro, AMEX, Solo, Electron, JCB and Delta.
Paying by credit card will add a 2% surcharge onto your booking.

Prices

When you search for availability of a transfer, the prices you see are the TOTAL PRICE of your booking. We firmly believe that the price you see is the price you pay!
Yes!
We work very hard to bring you the cheapest prices we can on airporttransfers.co.uk.
We don't pay for any advertising and rely on customers finding us through search engines or other holiday sites. This saves us having to inflate our prices to cover those costs.
Tell your friends, family, neighbours and workmates! Help us spread the word!

Website

If you have any problem with the site, or question you haven't found the answer for here, please use our contact help page. This can be found here.
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 K8637
transfers from the airport to your hotel